Question 1 Question 1a ‘ Value is not a fixed term. It is subject to the perception of the stakeholders, whether they are the customers or consumers of service or part of the service provider organisations.’ Describe any FIVE (5) specific instances in the case study through which Gillian Tans, CEO, Booking.com validates the above statement within the context of Booking.com. Question 1b Competitors of Booking.com operated in a ‘merchant model’. Explain what a service alliance is and what service relationships are relating to such a ‘merchant model’. Question 2 Question 2a Explain the guiding principle of ‘progress iteratively with feedback’ and describe using any SIX (6) comments made by David Vismans, Chief Product Officer, on how Booking.com has followed this guiding principle. Question 2b Identify the importance of “feedback” and discuss it with reference to Booking.com . Buy Custom Answer of This Assessment & Raise Your Grades Get A Free Quote Question 3 Question 3a In the case study, identify TWO (2) statements made by Gillian Tans of Booking.com that align with the guiding principle of ‘Keep it simple and practical’. Explain the alignment between the principle and the statements. Question 3b Describe how the ‘Organisations & People’ dimension of Booking.com is defined. Discuss with respect to the organisation culture and shared values of the organisation. Question 4 Question 4a Explain the purpose of a service desk and its key aspects relevant to Booking.com. Question 4b Advise Booking.com on how a good service desk may be established as well as how service desk staff may be acquired and developed. Question 5 Question 5a Explain the ITIL guiding principle of “think and work holistically”. Compare “think and work holistically” to the Booking.com “Flywheel concept” and discuss any similarities. Question 5b While Agile shares many common themes with ITIL, identify and explain how each of the FOUR (4) values of the agile manifesto aligns with the ITIL guiding principles. Write My Assignment Hire a Professional Essay & Assignment Writer for completing your Academic Assessments Native Singapore Writers Team 100% Plagiarism-Free Essay Highest Satisfaction Rate Free Revision On-Time Delivery
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